Features
One command center for the whole organisation
From RBAC and live dashboards to offline field surveys and AI signals — here is everything Praja Connect brings together.
Capabilities
Ten areas, one source of truth
Each capability is a real, persisted module — not a placeholder.
Auth & RBAC
JWT access/refresh tokens, 9 roles and module-level view / edit / full access control across every screen.
Executive dashboard
Live KPIs, mandal and grievance charts, and a recent-activity feed — the whole constituency at a glance.
Cadre & citizen CRM
Booth-mapped cadre hierarchy plus a citizen master with family, voter and household data.
Grievances & SLA
Status workflow with department routing, SLA timers, geo-tagging, escalation and citizen feedback.
Service delivery
Officials directory, escalation matrix, schemes, beneficiaries and an eligibility checker.
Engagement
WhatsApp inbox, events with QR check-in, surveys, a Leaflet GIS map and development projects.
Door-to-door surveys
Offline-first D2D campaigns with a sync queue, household mapping and volunteer targets.
AI Command Center
Health, readiness, sentiment and risk alerts with a daily briefing — computed over live data.
Reports & export
Cross-module analytics with one-click CSV export for offline review and audits.
Mobile app
An Expo app for cadre in the field — login, directory, grievances, eligibility and events.
Module spotlights
How the core modules work
A deeper look at the workflows that carry the platform.
Organisation
Cadre hierarchy, mapped to every booth
Model the party from State down to the polling booth and place each karyakarta exactly where they work.
- Six-tier geography: State → District → Constituency → Mandal → Village → Booth
- Designations, contact details and active / inactive status
- Booth-level coverage so no part of the constituency is blind
Organisation
Praja Connect module
People
A citizen master that actually knows the family
Maintain citizens with family linkage and voter data so outreach is personal, not a spreadsheet blast.
- Family and household grouping
- Voter and demographic fields
- Searchable, filterable and CSV-importable
People
Praja Connect module
Service
Grievances with a real workflow and SLA clock
Log, route, escalate and resolve — with a department SLA timer running and a full audit trail on every update.
- Auto-routing to departments and officials
- SLA due dates with overdue tracking
- Status history, geo-tagging and citizen satisfaction feedback
Service
Praja Connect module
Field
Door-to-door survey engine, offline-first
Run structured field campaigns even with no signal — responses queue on device and sync when back online.
- Custom questions, options and sentiment capture
- Household and family-member mapping with photos & geo
- Volunteer targets, follow-ups and a resilient sync queue
Field
Praja Connect module
Intelligence
AI Command Center over live data
Rule-based scoring turns activity across the platform into readiness, sentiment and risk signals you can act on.
- Organisation health & election-readiness scores
- Sentiment and risk alerts
- A daily briefing that summarises what changed
Intelligence
Praja Connect module
Geography
GIS, events and engagement in one place
See the constituency on a map, run events with QR check-in and keep every WhatsApp conversation in context.
- Leaflet GIS map of cadre, grievances and projects
- Events with QR-code check-in and attendee tracking
- WhatsApp inbox, surveys and development projects
Geography
Praja Connect module
See it with your own data
Sign in to the dashboard or request a guided walkthrough with demo data.